Transforming Decentralized Hospitality Operations into a Data-Driven Control Tower

This platform was built for a hospitality service provider operating across a large network of third-party venues (bars and restaurants). Their own staff and managers worked inside partner venues, which meant operations were physically distributed but had to be centrally controlled.

The solution became a single system for: venue setup, manager/staff onboarding, weekly scheduling, geo-validated attendance, overseer-first compliance checklists, automated payroll, monthly profit-sharing settlements, and live inventory via a POS-like ordering flow.

The client’s workforce was spread across many venues, with staff employed by the provider (not by the venue). That separation created a visibility gap: it was difficult to verify attendance, enforce operational discipline, and accurately calculate monthly costs and revenue splits.

At the same time, each venue had a different settlement model and the business needed reporting strong enough to renegotiate underperforming contracts based on real data — not guesswork.

We designed a full-stack ERP that acts like a control tower: every venue, manager, staff member, schedule, attendance event, order, and settlement is tied together under one tenant-aware workflow.

The entire system was built around enforceable rules: geo-fenced presence, manager-led oversight, and automated month-end calculations so finance becomes consistent and defensible.

Attendance was redesigned to be provable. Staff can only log in for attendance if they are within a strict radius of their assigned venue’s location for that day.

To prevent unsupervised work, we added an overseer-first flow: the venue manager must log in first, confirming supervision is present and the venue is ready.

On manager login, the system shows a checklist popup that can be created and updated from the admin backend. This ensures supplies, equipment, and hygiene standards are verified before staff start the shift.

The checklist creates repeatable operational discipline across venues — and can also be audited later if needed.

Every staff member is assigned a contract type at onboarding (hourly or daily). The payroll engine reads geo-validated attendance logs, calculates working time, and generates monthly salary outcomes automatically.

This removed repetitive manual work and reduced errors caused by spreadsheets and fragmented tracking.

When a venue is added, the admin sets who pays which costs (venue vs provider) and configures the shisha profit-share agreement. The system supports three settlement models to match real-world contracts.

At month end, the engine calculates expenses, VAT, profit, and the split between the venue and the provider — generating a clear breakdown of what each party owes.

We built an ordering workflow for staff working at tables. Orders can include custom mixes and flavours, and each order deducts the appropriate quantities from backend inventory automatically.

Inventory supports consumables (e.g., tobacco/flavours) and non-consumables (e.g., billing devices/equipment), creating full accountability across venues.

The reporting layer was designed to be decision-grade. The system produces store-level, employee-level, regional and inventory reports that help leadership understand profitability and operational performance.

These insights are used to identify loss-making venues, enforce operational improvements, and renegotiate agreements based on real-time profitability data.

By combining validated attendance, automated payroll, structured settlement rules, and real-time inventory, the ERP changed operations from manual oversight to measurable control.

The client can now use reports to renegotiate venue contracts confidently, because profitability and performance are transparent and defensible.